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Hilton is HORRIBLE

What sort of hotel tells you that they're serving breakfast the next day until noon then stops before 11? Hilton, that's who.

Apparently, instead of just letting us know their real hours, they thought it would be funny to make up different hours and keep them a secret.

When I went down to eat at 11.05, there was NOTHING except other people enjoying a supposedly delicious breakfast. We went up to the front counter and were told, "To accommodate a group that didn't know we didn't serve lunch today, we ended breakfast early." The clerk just kept repeating that line—I point out that I'm a guest, so what about my accommodations? "To accommodate a group that didn't know we didn't serve lunch today, we ended breakfast early." We're in the middle of nowhere, where are we supposed to eat? "To accommodate a group that didn't know we didn't serve lunch today, we ended breakfast early."

You get the picture. 

You would think that in these hard economic times they'd want to please their customers, but no. They couldn't tell us the night before, when we checked in, even though they had to have known since they would've needed to schedule people differently the night before, since we didn't check in until 6 pm. Or they could've put a note with the bill under the door. Or a note on our room service tray when we got dinner the night before, but no. I guess they thought it was funnier this way.

Then the front desk clerk wouldn't give me her name. I had to ask for the manager's business card, which they kept out of sight behind the counter.

I remember when customer service used to be important. I worked in restaurants, hotels and other places during high school and college and man, this sort of stuff didn't fly. And I can just imagine if we treated donors with this level of disregard during my nonprofit years. 

Wow. 



 

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